More important than PRICE, SELECTION or LOCATION, consumers need to know how a dealer will handle things when something goes WRONG, because when things go RIGHT, as they usually do, the consumer doesn't even see the dealer, except for service. But when things go WRONG, and a consumer is stuck with a dealer who is confrontational, uncooperative, or worse - it can be THE SINGLE WORST NIGHTMARE OF YOUR ENTIRE LIFE.

After a decade of listening to consumer nightmares and providing consumers worldwide with Lemon Law information and problem resolution, AUTOPEDIA^® has established a Recommended Dealer Policy that, for the first time, gives consumers the ability to select a dealer based upon how that dealer will handle things in the event something goes WRONG.

All AUTOPEDIA^® Recommended Dealers have signed written agreements that promise to expidite the problem resolution process and to abide by all applicaple federal and state Lemon Law Statutes in order to resolve consumer problems as effciently and quickly as possible. It is this HIGHER STANDARD that has earned these dealers the AUTOPEDIA^® RECOMMENDED DEALER designation.

A dealer may qualify to be listed as an AUTOPEDIA^® Recommended Dealer when:

1. AUTOPEDIA^® receives convincing, multiple, unsolicited customer recommendations from consumers that can be verified, and or

2. AUTOPEDIA^® determines that a dealer generally meets or exceeds the following minimum requirements:

a. The dealer must have been in business at least one year on date of application, and or

b. The dealer provides verifiable letters of recommendation from satisfied customers, dated within the last 12-24 months, and or

c. The dealer may have no repetitive history of outstanding UNRESOLVED or NON-RESPONSIVE complaints with the BBB, State DMV or State Attorney General's Office. Dealer must respond to all complaints and attempt to resolve complaints in manner consistent with manufacturer guidelines and state or local statutes, and or

d. The dealer agrees to provide expidited response and problem resolution procedures that are above the minimum required by law, and or

e. The dealer agrees to provide a designated contact person for all consumers directly recommended by AUTOPEDIA^® to provide additional assistance and answer any questions.

Consumers may recommend an outstanding dealer or file a dealer complaint about a dealer by using the AUTOPEDIA^® Dealer Survey Form HERE.